Companies use social media as marketing tools. But who wants to measure their success, needs management and monitoring tools.
Many companies have begun to use Social Media. They serve not only as an internal communication platform, but also as marketing, advertising and sales tools. According to the U.S. consulting and market research group Altimeter Group in 2014, about 90 percent of all businesses in North America and Western Europe will use tools or software suites for managing social media activities and success control (monitoring).